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remote issues plus keeps resetting

my streambox has been working great til couple of weeks ago.First it sounded like it was stacticy then missing out on sound.That cleared up and the remote stopped working.I have new batteries reset several times.It won't change the volume and when I try it goes to the roku swinging thing then resets to home page.Then the remote will do nothing then all of a sudden it will move  still not able to use volume control again when I do goes off again. What the heck is going on had this less than a year,  HELP

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Roku Guru

Re: remote issues plus keeps resetting

Hey @wingnut72

Thanks for posting here in the Community!

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know how it goes.

All the best,

Kariza D.
Roku Forum Moderator
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