This issue is a simple glitch, but the customers underlying issue for months now is not really about the glitch thing….it’s plain as day.
Yes I also have this issue…as does every Roku owner on the planet with a Roku remote that has features like a power button, side volume, headphone Jack..etc
I love Roku, I have never owned a fire stick. I have 3 Roku’s in use at my residence.
I’m just about facts, no hate, no love, no riding bandwagons..
This privacy concern by customers is obviously not a glitch, and even if the check/uncheck box really is a glitch, you can clearly (after pressing * for more info in speech recognition) read that does not really matter anyway.
Unchecking the box, (even if it stays checked) is merely the difference between Roku keeping and sharing all audio recordings; 24/7 if they like - or simply using audio detection/listening & converting them to text. Roku (along with Alexa-Amazon and Google, plus all X# of 3rd parties) seems allowed to access and listen to any room with a roku voice remote as desired..
So a glitch fix means this: It still always records, regardless as necessary or however & whenever they like, 24/7 if desired….yet customers uncheck “speech recognition” are simply indicating a preference that (and Roku will) still actively listen & record at will, anytime they want, and keep recordings until they can convert audio recordings to into plain text (listening if necessary or 99.989% of the time, using speech-to-text A.I. software) before they then eventually transfer recordings into the deletion stack.
So, active listening/monitoring occurs; audio with the checkbox option of convert to text-then-delete file…it doesn’t seem matter, or concern everybody’s real question behind the glitch fix question.
So yes, I have this same glitch. And it is troubling that pressing the * button, basically explains that a box checked or not-checked is irrelevant. So the glitch we observe is realistically a privacy-checkbox that keeps reappearing. From what I can only see & read (by pressing the * button), the facts (truth) seems kinda clear to me.
This “glitch” is a simple on-screen graphics fix (meaning the check-in-box not reappearing). But in reality, the support answers most have been rightfully seeking for months now seem to get crickets and copy/paste from tech-support…because its all about the on-screen software glitch.
My purpose of reaching out to tech support, and my question:
For privacy reasons, I do not wish to have active listening devices in my own private residence that I cannot physically turn on and off. Besides legally authorized law enforcement purposes I (like most people) do not or knowingly would not allow such activities in my personal home. By simply purchasing a TV streaming device requiring a remote to control most certainly does not justify an implied agreement to active audio listening surveillance (by definition is monitored recording for information gathering, influencing..etc.)
I have a voice remote, because it has unique features like a power button, and volume buttons on the side, headphone inputs - that your others do not. It is also direct Wi-Fi to the device, so it does not interfere with other IR remotes/devices like soundbars etc... Additionally, if I choose (I do not) I can press a microphone button and I can ask it a question.
This glitch, and the info provided in the current Roku client (device) software version, has led me to ask a simple, yet very serious privacy question. I do not ask for explanations if it is listening or not, or when it can or not etc, or affirmations of what is necessary for a better user experience, or that nobody is important enough to actively record etc..
This should be either a simple tech support yes, here’s how.. or a straight honest “No..it is not possible, and you agreed to it”
Yes, press this, do this…
No, there is no digital or physical setting option of truly disabling the Roku remote control microphones ability to actively listen & record regardless if you physically press a button or check/uncheck a setting box.
Due to the aforementioned and my concern of basic privacy rights, how do I disable the active/passive listening device (microphone) in my Roku Remote control?