Help

Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jada6859
Reel Rookie
‎08-24-2022 09:57 AM

not compatible with TV apparently

Apparently my new Express 4K+ is not compatible with my older TV.  I was told that I would be losing features if I didn't upgrade.  My old Roku device works just fine so I really would like to return the Express 4K for a refund.   I cannot find a place at which to communicate this.  Ideas?

0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎08-24-2022 02:16 PM

Re: not compatible with TV apparently

Start at:
Step by step instructions for returns and warranty replacements | Official Roku Support

However, what do you mean by it's not compatible?  Does your TV have HDMI inputs or is it an old SDTV with the yellow/red/white RCA connections?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Labels