Features, settings & updates

[jada6859]

Apparently my new Express 4K+ is not compatible with my older TV.  I was told that I would be losing features if I didn't upgrade.  My old Roku device works just fine so I really would like to return the Express 4K for a refund.   I cannot find a place at which to communicate this.  Ideas?

[renojim]

Start at:
Step by step instructions for returns and warranty replacements | Official Roku Support

However, what do you mean by it's not compatible?  Does your TV have HDMI inputs or is it an old SDTV with the yellow/red/white RCA connections?