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JohnDavis
Newbie

how turn on subtitles using Amazon Prime Video using ROKU Set

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Purchased ROKU set - and subscription to Amazon Prime Video - cannot access subtitles on ROKU set

in particular the Jack Ryan series - can get subtitles if playback on personal computer - however when access the Big ROKU Screen - the cc logo appears - but closed captioning or subtitles do not work.

How can I access cc or subtitles with ROKU tv ??

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RokuERey
Community Moderator
Community Moderator

Re: how turn on subtitles using Amazon Prime Video using ROKU Set

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Hi @JohnDavis,

Welcome to the Roku Community!

Thanks for reaching us about this and we'd like to be of support here to get you back up and running.

Close caption features may vary from each channel provider's accessibility and availability to its platform. Roku only holds the channel.

Here's how you can enable the close caption feature on your Roku device. How to enable closed captioning - Roku Support.

Let us know if this one works!

Regards,
Rey

ERey.
Roku Community Moderator

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makaiguy
Community Streaming Expert

Re: how turn on subtitles using Amazon Prime Video using ROKU Set

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The Roku default method of accessing your overall Closed Captioning options from the Roku home screen is via Roku menu path "Settings > Accessibility" and use the "Subtitles & Captioning" section on the right of the screen.  

While viewing a program, press the * key on your Roku remote and examining the options presented which can vary depending on what that channel supports.  You may have to look in Accessibility.

But more and more channels are not using the Roku defaults, and CC can only be set while viewing the program.  These channels substitute their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

View solution in original post

2 REPLIES 2
RokuERey
Community Moderator
Community Moderator

Re: how turn on subtitles using Amazon Prime Video using ROKU Set

Jump to solution

Hi @JohnDavis,

Welcome to the Roku Community!

Thanks for reaching us about this and we'd like to be of support here to get you back up and running.

Close caption features may vary from each channel provider's accessibility and availability to its platform. Roku only holds the channel.

Here's how you can enable the close caption feature on your Roku device. How to enable closed captioning - Roku Support.

Let us know if this one works!

Regards,
Rey

ERey.
Roku Community Moderator
0 Kudos
makaiguy
Community Streaming Expert

Re: how turn on subtitles using Amazon Prime Video using ROKU Set

Jump to solution

The Roku default method of accessing your overall Closed Captioning options from the Roku home screen is via Roku menu path "Settings > Accessibility" and use the "Subtitles & Captioning" section on the right of the screen.  

While viewing a program, press the * key on your Roku remote and examining the options presented which can vary depending on what that channel supports.  You may have to look in Accessibility.

But more and more channels are not using the Roku defaults, and CC can only be set while viewing the program.  These channels substitute their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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