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cleanpaws
Level 7
‎11-16-2021 08:48 AM

can't go beyond screen saver since latest update

I have a 4K HDR Premiere+ on a smart tv.  Since the latest update, there is no response to the remote beyond the screen saver screen.  The remote works on the older tv but not on the smart tv. 

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RokuKariza-D
Community Moderator
Community Moderator
‎11-16-2021 09:45 AM

Re: can't go beyond screen saver since latest update

Hello @cleanpaws

Thanks for the post.

We would recommend starting with the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote. Let us know if there's any difference after.

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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cleanpaws
Level 7
‎11-17-2021 05:27 AM

Re: can't go beyond screen saver since latest update

Both remotes now work on both tvs.

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