Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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gosparky99
Level 7

can't disable roku talking when I adjust the TV volume

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I have a Streaming Stick 4K. Yesterday it started talking when I adjust the TV volume, telling me what number the volume is at, e.g. "Volume 11" or "Mute".  WTF?!!!  It's not the Screen Reader.  I have that disabled and when I enable it, it starts - yes - reading the screen like it's supposed to, and when I disable it, it stops.  I can't find any setting about the problem I'm having but I'm ready to rip this roku out of my TV and buy a different streaming device that doesn't talk to me every time I adjust the TV volume.  

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gosparky99
Level 7

Re: can't disable roku talking when I adjust the TV volume

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DISREGARD THIS POST.  It was the TV, not the roku.  Why is there no option to DELETE POST???

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8 REPLIES 8
gosparky99
Level 7

Re: can't disable roku talking when I adjust the TV volume

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DISREGARD THIS POST.  It was the TV, not the roku.  Why is there no option to DELETE POST???

Carina07
Level 7

Re: can't disable roku talking when I adjust the TV volume

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Did you figure out how to mute the voice when raising or lowering the sound with your remote? I have a Roku 4k device. I inadvertently must have activated something on my remote when muting or unmuting the sound on the TV then when I raise or lower the volume on my remote a voice will announce the number if I'm raising or lowering the volume. I have spent a great deal of time trying to find info on this and I'm obviously not putting in the right words to acquire the info. If you are able to help, I appreciate it. Thanks!

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Strega
Level 18

Re: can't disable roku talking when I adjust the TV volume

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Like the OP said above, it was the TV.  A good clue is the fact that *something* was announcing the volume number and a Roku media player wouldn't know that.

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Carina07
Level 7

Re: can't disable roku talking when I adjust the TV volume

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That is puzzling since I seem to inadvertently did something with the Roku remote and not with my TV remote. When I turn the TV on or adjust the volume I don't use the TV remote and only the Roku remote--something isn't right. I would like to reach out to someone with Roku, but trying to reach out to someone about these matters seems to be an impossibility. I have spent a lot of time trying to find information, but obviously I must not be putting in the correct search criterion. I have no idea how the change occurred to make it start talking, but have no idea how to turn it off.

In regards, to the reply you referenced above; I don't know if they have an LG Smart TV or how what the info they stated would work with my TV.🤷🏻‍♀️

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renojim
Community Streaming Expert

Re: can't disable roku talking when I adjust the TV volume

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@Carina07, whatever happened it almost certainly happened to your TV.  No Roku device knows what the volume setting of your TV is, so there's no way it could read it to you.  At best the Roku remote can raise or lower the volume, but it doesn't know what it was or what it is.  Whether or not you used the TV remote control or it picked up some kind of stray signal and interpreted as coming from the TV remote it's a setting within your TV that you'll need to change.  Roku wouldn't be able to help you with that and you shouldn't expect them to.  Use your TV's remote and go through the TV's settings.  If you need help with that post the manufacturer and model number of the TV and someone here will probably be kind enough to look it up.

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Shelleyann
Level 7

Re: can't disable roku talking when I adjust the TV volume

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I am having this same issue, is there an answer here?

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Shelleyann
Level 7

Re: can't disable roku talking when I adjust the TV volume

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Fixed it. For a Sony tv, in the tv remote settings, under “accessibility” choose “talk back” and turn it off. I think it did get accidentally turned on through the Roku remote, though. That is the only one I was using when the incident began. 

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Carina07
Level 7

Re: can't disable roku talking when I adjust the TV volume

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I was away last week, but once I returned home I tried my LG TV remote to turn off the "talk back" option and after some troubleshooting I was finally successful in stopping that option. Like Shelleyann, I'm sure I somehow caused that option to occur through my Roku remote, but had to undo it with the LG remote. At this point, the problem is solved.

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