I purchased a roku express 4k+, set it up and had been running good until yesterday. now all i get is a bouncing Roku icon. cannot powerup or turn off with remote. never activated the voice. just used the remote. have followed instructions to a T same result. please help. we listen to music every day.
I'm not really sure this applies to you since you say you are seeing the bouncing letter startup screen, but just in case, should powering down and back up get you to where you can operate ...
Roku operating system version 10.5 added added a new "Power" item in the "Settings > System" menu for some of the latest Roku models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while.
Pressing a Roku control key on your Roku Express 4K+ remote (not Power, Volume, or Mute which act on the TV, not the Roku) should bring the Roku out of low power standby and back to full operation. Pulling the power for a few seconds to restart the Roku will also restore full operation when the Roku finishes booting back up.
If you have a "Settings > System > Power" menu item, deactivating any power saving options you find under "Auto power savings" will prevent your Roku from going into low power standby in the first place.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Re: bouncing roku icon, cannot power up or turn off
I am having the exact same issue as of yesterday but cannot get beyond that bouncing logo. I have changed batteries, unplugged for hours and tried everything I can find online (press home 5 times followed by other keys once and twice). And still, all I get is the bouncing logo which never gets to the main screen. I cannot get to the settings either. HELP!!