Features, settings & updates

[KevDawg2011]

I literally created an account on this website just to post that having Backdrops turn on by default when pressing the power button is incredibly stupid, but, that @EnTerr's method of disabling worked for me - thank you!

[RoweKooSux]

App has been removed and that did not stop it. App was reinstalled then disabled and it still did not stop it. This is in essence a virus which Roku allowed to be downloaded to my television. If you can't fix it, I have no choice but to start  legal proceedings due to the fact that it is a virus.

[wcastle]

Ridiculous that you have to “run” the backdrops app to disable it 

If just deleting the app  isn’t enough then the disable option should be part of the system menu.

Complaints will pile up until that happens.

[Slazz]

The Backdrops feature no longer appears in my settings. 

[casmys]

I followed this procedure because, contrary to what the moderators seem to think, there is no backdrops app to click on, not on my tv.  Backdrops just appeared out of the blue one day even though I've had this tv for years and it never did this before.  This procedure worked.  And then four days later backdrops was back, uninvited.  Got rid of it again, but I have a bad feeling it will be back.

[RokuJharra-Q]

@casmys 

Thanks for letting us know about the backdrop issue!

Have you tried turning off the Backdrop feature? Open the Backdrop app, hit the Settings icon, go to the Backdrops preferences, and select Disabled.

Let us know how it goes.

Thanks,
Roku Community Team

[casmys]

That's exactly what I did and it went away, for three or four days, and then popped up again, on its own.  I've tried that process again.  We'll see.  It's extremely annoying even though the backdrop that pops up is of dogs.  I like dogs.  I don't like this feature.

[RokuJharra-Q]

@casmys 

Thanks for confirming! We’d like to investigate this further. Could you share the information we need below to help us out?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Thank you for your cooperation.

Roku Community Team