Features, settings & updates

[AndyOfRoseville]

When I try to login to the ATP TennisTV app the Roku locks up before I can complete entering my id (email address) and I have to press home on the remote to exit the app.

ATP TennisTV version 2.0 FEB22 2021 / 3.2. Build 2

Roku 4800X - Roku Ultra software version 9.4.1 Build 4236-C2

[RokuDanny-R]

@AndyOfRoseville

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

[AndyOfRoseville]

I tried removing and reinstalling the app.  No change.  I did see in this forum on other issues that the recommendation was to disable the "Airtime Fairness" in the wireless section of home routers.

I disabled it on my router and that has fixed the problem.

Interestingly in addition to allowing the login to the app taking place it also stopped the network errors I was getting when this app was trying to load its content of what tennis matches were available to watch.