Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Username and password keyboard not displayed

I just got off the phone with Spectrum.  We conducted troubleshooting procedures because it's not recording properly.  I was asked to sign out of Spectrum and sign back in.  However, when I tried to log back in, a convention keyboard was not displayed and I was not able to select all caps in order to enter my password.  I explained it numerous times to tech support and they couldn't believe it. Tech support said is above their level and to call roku for support but I'm not able to speak to anyone due to only providing support to new customers and billing.  Please help and thanks in advance for your support. 

0 Kudos
Community Streaming Expert

Re: Username and password keyboard not displayed

What was displayed?  Can you post a picture?  Spectrum shouldn't be passing the buck.  It's their channel/app.  If there's not a proper keyboard displayed then that's on them.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.