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StreamerUser
Roku Guru

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

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There is already a newer build (4164) of OS10.5, though it may be model specific.

Check for updates again:  Settings/System/System update/Check now - try again

FYI, 2.7.16 is a Spotify version - are you having trouble with Spotify too?

jphensleyjr
Channel Surfer

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

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Spectrum version is 6.8 build 0.

No issues with Spotify. That version was a mistake.

Peach95499
Newbie

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

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Yeah, I fixed it did a software update on Roku and it worked so happy 

StreamerUser
Roku Guru

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

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@jphensleyjr 

6.8.0 is the latest Spectrum app version.

Did you check for updates again to see if there is a newer build of RokuOS 10.5?

StreamerUser
Roku Guru

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

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@Peach95499 

What is the RokuOS version of the update? Setting/System/About

Is it 10.5.0-4164?

makaiguy
Community Streaming Expert

Re: Update today. Quit working.

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Roku is rolling out a system update. What you need to know:

An update from Roku operating system 10.0 to 10.5 is currently rolling out. The rollout proceeds, unit by unit, via some schedule known only to Roku. If you have more than one Roku, each unit may receive the update at a different time, even if they are the same Roku model. You can see your current Roku version number and when it was installed via Roku menu path Settings > System > System update. While there, you can click Check now to force a manual update check.

Supported Roku devices receiving Roku OS 10.5 per this Roku Support Page are:

  • Roku Streaming Players and Streambars – 9102X, 9101X, 9100X, 4801X, 4800X, 4670X, 4662X, 4661X, 4660X, 4640X, 4630X, 4620X, 4400X, 4230X, 4210X, 4200X, 3941X, 3940X, 3931X, 3930X, 3921X, 3920X, 3910X, 3900X, 3821X, 3820X, 3811X, 3810X, 3800X, 3710X, 3700X, 3600X, 3500X, 2720X, 2710X, 2700X.
  • Roku TV – All Roku TV models are expected to receive Roku OS 10.5.

You can check your Roku model number via Roku menu path Settings > System > About.

In the past, I've found that updating the Roku software may not automatically update all channel apps that have new versions to accommodate the Roku update. Manually running an additional update check as soon as you receive the Roku update can make sure you have the latest versions of all your channel apps and prevent many update-related problems (Settings > System > System update > Check now). 

Despite having had access to the Roku update as it was being developed, some channels may take a few days for their developers to issue needed updates, so a manual update check is a good first step when running into specific channel problems.

For information about the features of this Roku update, see this Roku Support Page.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
jphensleyjr
Channel Surfer

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

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Latest build fixed mine too. Thanks.

StreamerUser
Roku Guru

Re: Spectrum channel showing error RLP-1031 after firmware 10. 5 update

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@jphensleyjr 

Good feedback about OS10.5.0-4164 fixing the Spectrum app issue - thanks for sharing/confirming so that other users can see this resolution.

makaiguy
Community Streaming Expert

Re: Philo App not working after recent roku update today

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@Jmr57779  - Additional reply

In the past, I've found that when a Roku receives a major software update, it may not automatically update all channel apps that have new versions to accommodate the Roku update. Manually running an additional update check as soon as you receive the Roku update can make sure you have the latest versions of all your channel apps and prevent many update-related problems (Settings > System > System update > Check now).

Despite having had access to the Roku update as it was being developed, some channels may take a few days for their developers to issue needed updates, so a manual update check is a good first step when running into specific channel problems.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
StreamerUser
Roku Guru

Re: Philo App not working after recent roku update today

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@Jmr57779 

You may have gotten OS10.5.0- build 4156 - there may be a newer build of OS 10.5:  4164.

As @makaiguy suggests, check for updates again to see if the newer build (4164) is available for you, and if so, fixes the issue with Philo TV.

If you can, report back here with the results.

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