Features, settings & updates

[micwat]

Device updated.  Restarted.  But,  doesn't work.  For example you can click on Prime or the Roku Channel and nothing happens.  Anyone else run into this?

[wchl23]

Do not update your Roku to the newest OS. The OS breaks Vudu Fandango and Movies Anywhere. I was not able to watch Ultra high-definition content with the apps mentioned after the update. I use ARC. I put the Roku back to the previous OS and all apps are working as intended.

[jphensleyjr]

After the firmware 10.5 update was loaded the Spectrum app is displaying error RLP-1031. Two other Roku's that were not updated are working fine. I have remove and reloaded the Spectrum channel. Spectrum support was unable to fix.

[garystan1952]

Hi everybody :

             I'm disappointed that Google did it again.  Now....my Amazon Prime Video app has been removed.  On my System Info screen, it states Roku TV 5232X.....Sharp Model LC-32LB591U.....Software Version  10.5.0 build 4156-34.  THANKS A LOT GOOGLE! Well, what comes around goes around........Google's day is coming ! Well, at least I CAN watch Prime Video on my Android Tablet ! And I do have an LG Web OS-based tv in the living room (as of this writing, I'm going to have to check and see if Prime Video has been (permanently) removed from Web OS devices !   Need advice on how to deal with this.

[StreamerUser]

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@jphensleyjr wrote:

After the firmware 10.5 update was loaded the Spectrum app is displaying error RLP-1031. Two other Roku's that were not updated are working fine. I have remove and reloaded the Spectrum channel. Spectrum support was unable to fix.

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You didnt mention your Roku model # or firmware version+build (Settings/System/About) or app version+build (highlight the app and press Options (*) on the remote).

FYI, the correct procedure to re-install an app on Roku:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

[StreamerUser]

You didnt mention your Roku model # or firmware version (Settings/System/About) or app(s) version (highlight the app and press Options (*) on the remote).

[StreamerUser]

It appears your Roku TV updated to OS10.5 - and this is the source of your missing Prime app.

(Roku is responsible, not Google, for RokuOS updates)

Try:

1) Check for updates:  Settings/System/System  update/Check now - try again

2) Restart your TV:  Settings/System/Power/System restart/Restart - try again

[StreamerUser]

You didnt mention your Roku model # and firmware version: Settings/System/About

Assuming you have a Roku TV that updated to OS 10.5.0-4156 - if it/you update again, try checking for updates a second time:  Settings/System/System updates/Check now

Often after a major OS version upgrade, app/app compatibility updates are necessary to make the apps work with the new OS's changes.

[Jmr57779]

Is anyone having trouble with the Philo app after today’s roku system update?

When selecting a show to play, it loads up to 33% and then goes back to the Philo home page.  

We have done the following already

- checked all updates

- removed and reinstalled the app

- restarted roku multiple times 

- unplugged and plugged back in

PHILO IS THE ONLY APP WITH THIS ISSUE.  ALL OTHER APPS WORK.  

PHILO WORKS FINE ON ALL OTHER DEVICES AND PC

Does anyone have a solution?

Thank you!

[Martinos]

Can confirm my Netflix is not working after the most recent update - the program loads as normal but then crashes once done loading (at the user screen/login screen).

Following the instructions in the other thread, I tried uninstalling, performing the system restart via the System menu, and re-installing, no change.

I've only tried Disney+ channel so I'm not sure how universal my issue is, but Disney+ works ok.

I can confirm this only happened after the most recent update because my family was watching Netflix and turned it off at about 6:15 pm PST.  My tv recorded the update at 6:42 pm PST and when I tried to launch netflix later this evening it would crash directly to the home screen after loading.

Device info:
SHARP Model #LC-55LB481C Rev. A
Roku version 10.5.0 Build 4164, installed 6:42 PM PST
Netflix version 4.2, Build 98015429