Ultra 4800X only detects one device when attached to a 4-port USB 3.0 Hub
I'm trying to attach multiple USB devices to my Ultra 4800X Roku using a USB 3.0 hub through the USB port on the back of the Roku. The Roku only detects one USB device whether the Hub is powered or unpowered. The devices are a 1.5 TB Seagate HD, a 64 GB USB 3.0 SanDisk flash drive and a 64 GB USB 2.0 SanDisk flash drive. After many attempts I have determined that the Roku only recognizes one device with the following preferences: 1.5 TB over USB 3.0 FD and then over USB 2.0 FD on matter how many are attached or in what order they are line up on the Hub. How do I get the system to recognize more than one device?
Re: Ultra 4800X only detects one device when attached to a 4-port USB 3.0 Hub
Update to original post:
I moved the USB 3.0 Hub to my computer with all three devices attached and the all were recognized and functional on the computer. Thus It appears that this is a Roku issue. Also the preference order holds no matter where on the hub the three devices are attached or when they are attached. The 1.5 TB drive will displace either of the flash drives even if they were already recognized by the Roku.
We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -brand and model USB hub -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
With more detailed information, we will be able to investigate and assist you further.