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Community Streaming Expert

Ultra 4800 locked up when updating

Ultra 4800, OS 9.4.1 build 4236. Went to check for updates, and Plex was updated. The completion message appeared on the screen, then the Ultra froze. It would not respond to any button presses on the remote. After about 30 seconds, the screen went blank, then the Ultra rebooted. It appears to be working properly.

I generated a issue ID: W9-087-749.


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Roku Guru

Re: Ultra 4800 locked up when updating

Unfortunately this is yet another known issue with the 4800 and has plagued it since day 1 across all firmware versions/builds.

Make sure you report it directly.

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