Features, settings & updates

[vinnyd51]

I have one Roku TV and four TV's with Roku sticks. One of the TV's with a Roku stick has suddenly started turning itself on for no apparent reason. Could it be a setting on the Roku stick or is the TV the problem?

Thanks.

Vinny

[RokuMary-F]

Hi @vinnyd51,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku device and we would be happy to look at what we can do to help you to make sure we are providing the best streaming experience but we need more details. 

Please help us with the below information to proceed further:

• When did this issue first start occurring?
• Roku device model, serial number, and device ID (these can all be found in Settings > System > About)
• TV brand and model number
• Are you using an A/V receiver or soundbar with your TV/Roku player setup? If yes, have you tried directly connecting to your TV to see if you are seeing the same issue
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• steps to reproduce the issue you are seeing

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary