Features, settings & updates

[AJCallan]

My Roku has just stopped recognizing any of the inputs out of nowhere. Resets do nothing to fix this. Pretty sure this is planned obsolescence. Solution, besides a whole new tv (from an entirely different company)? My TV is less than four years old.

[RokuEmmanuel-D · Accepted solution]

Hi, @AJCallan.

Greetings from the Roku Community!

We understand that your Roku device doesn't recognize HDMI inputs from your TV, and we're here to help. 

You may try the following troubleshooting steps below to see if that resolves the issue you're experiencing.

1. Check the light
   • In the rare case that the light on your streaming player may not be functional, learn what to check if you cannot see the video from your streaming player on the TV.
2. Use a power adaptor
   • If your player included a power adaptor in the box, only use the power adaptor provided.
   • Using a different power adaptor, even one used with another streaming player, may be the reason that your player will not power on.
   • If your streaming player did not come with a USB power adaptor, a USB power adaptor with a power output of 5 Volts, 1 Amp (1000 mA) will be provide sufficient power.
3. Try a different power outlet
   • Try connecting the power adaptor to a different power outlet.
   • Alternatively, you can try testing another electronic device you know works in the same power outlet.
   • If your streaming player is connected to a power strip, unplug it and connect the power adaptor directly to a wall power outlet.
4. Securely attach the USB cable
   • Remove and reattach the USB cable making sure it is securely and firmly connected to the TV and the power connector on your streaming player.
5. Try a different TV
   • If possible, temporarily connect your streaming player to the USB port on a different TV. This will help you determine if the problem is due to the streaming player or your TV.

We hope this helps. Let us know if the issue persists. 

All the best,
Emman