Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DavidBK
Reel Rookie

System Restart Not Working-New Roku Streaming Stick 4K

I purchased a new Roku Streaming Stick 4K and installed 9/3/22. Setup was uneventful. All features and TV stations seem to work. However, the System Restart from the menu does not seem to be functioning correctly. When restarted, the following occurs:

  • TV screen goes dark approx. 7 seconds
  • TV screen then changes to all "snow" for approx. 12 seconds
  • for maybe half a second the Roku dancing icon appears on screen
  • Then the screen returns to the main menu

I have no idea if the restart actually occurred. Everything else works just fine.

I have unplugged Roku for 30 seconds and then restored power. I've done the same with my modem and router. No effect. Any thoughts or suggestions? Is the system actually restarting?

 

0 Kudos
2 REPLIES 2
UserOfStreamers
Roku Guru

Re: System Restart Not Working-New Roku Streaming Stick 4K

If you saw the Roku dancing logo/letters, it restarted.

The "dark screen" and "snow" are the results of how your TV handles no signal/syncing on the HDMI port the Roku is connected to.

0 Kudos
DavidBK
Reel Rookie

Re: System Restart Not Working-New Roku Streaming Stick 4K

Thank you.

The old Roku stick I replaced did not do that on the same TV. I would see the dancing Roku icon for 15-20 seconds. Perhaps the new stick is engineered a little differently.

Thanks again.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.