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Reel Rookie

Support follow-up response from online chat with agent

After my lengthy email chat on Roku.com support with agent Dharan about my recent purchase of a remote control it was determined that I should return the device and I would be receiving an email with return instructions.

Well the email never came. I was surprised to find out that Roku.com has no input method to file a customer complaint for sub-standard service from one their online agents.

Suggestions or comments from Roku customers & users welcome.

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Roku Guru

Re: Support follow-up response from online chat with agent

Hi @Roderick14139

Thanks for reaching out!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,

Kariza D.
Roku Forum Moderator
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