We have one person in the house who uses subtitles. They always use them on the same device and no others, and they have their own unshared profiles on shared subscriptions.
Since about December, their subtitles frequently go off AND subtitles turn on for other profiles and users *not* using a Roku device. Multiple streaming services are affected.
Even though the Roku setting is "On always," captions that were actually always on for years without any issues now get turned off constantly and are sometimes difficult to restore, because all settings within the app and the Roku are set to captions on, but they are off. Restarting the app and sometimes the Roku, then manually checking all the settings again is sometimes the only way to restore them.
There has to be one or more streaming channels that is breaching the lines between profiles and/or apps to cause this very new-to-us problem. How else could the problem be "device jumping" to non-Roku equipment abd onto different users' profiles?
Here is a list of all multiple user apps in our household. Listed apps with a * were added or upgraded fairly recently.
(We do also stream additional channels by logging in, as individual users, to devices through our cable provider, Armstrong. This has been done without issue for multiple years, but I don't want to rule it out and fail to mention it, just in case it could be the source of the problem.)
Please help! I have older family members who are not able to manage this problem easily. We have done all of the manual checking and resetting and troubleshooting and nothing has worked. If there's something we can do to make this stop, GREAT! But please, figure this out and push a fix or tell us what that thing we need to do is! I'm out of ideas. Clearly, we're not the only ones dealing with this problem, or this thread wouldn't exist. I repeat my plea: HELP!