Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Pacecarguy
Level 8

Re: Subtitles keep turning on

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Yes, same randomness here.  And what is frustrating is that something is changing the setting in Roku setup.  They need to lock down the ability for an app to be able to change the Roku device setting.

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GregLakes
Level 9

Re: Subtitles keep turning on

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It's likely one app causing it. I was lucky and determined it was the CBSN app and I updated it and was good to go. That was my experience months ago.

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StreamerUser
Level 20

Re: Subtitles keep turning on

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@GregLakes 

Likely, but possible there are multiple apps - probably best just to test them one at a time and see which one(s).

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Carolynatti
Level 7

Re: Subtitles keep turning on

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I can’t turn them off for my bluray. It’s not my bluray. Cause when I press subtitles for my bluray I see 2 different captions. 

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Re: Subtitles keep turning on

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the way to fix subtitles      go to netflix find an adult movie r rared go to subtitles turn off subtitles play movie for about ten minutes close out movie restart roku    this will fix the issue

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KitnCab
Level 7

Re: Subtitles keep turning on

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We just started having this issue yesterday.

Watching a movie on Plex. Turned on Subtitles for early French dialogue and then tried turning them off (because they were only showing the English/Eng sounding words? ...bad Subtitles, right?)

Half way through the movie the Subtitles turned themselves on again - and started translating the early French dialogue we needed to read early on.

They wouldn't turn OFF no matter what we tried.

We also have Plex on a Firestick.

SAME THING! The Subtitles are ON and refuse to go away.

 

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GregLakes
Level 9

Re: Subtitles keep turning on

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Sounds like a Plex issue if it's doing on firestick too. Perhaps find a Plex forum.

 

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Re: Subtitles keep turning on

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find an adult movie r rated got to movie settings set subtitles to off play movie for 10 minutes end movie and restart roku problem solved

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GregLakes
Level 9

Re: Subtitles keep turning on

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@mountainmanherm wrote:

find an adult movie r rated got to movie settings set subtitles to off play movie for 10 minutes end movie and restart roku problem solved


I find that hard to believe...

 

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C_I
Level 13

Re: Subtitles keep turning on

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@Pacecarguy wrote:

Yes, same randomness here.  And what is frustrating is that something is changing the setting in Roku setup.  They need to lock down the ability for an app to be able to change the Roku device setting. Some shows are foreign and in foreign language so subtitles will turn on.   Got to system>settings > audio> caption settings> choose off, not always on. 


 

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