Features, settings & updates

[denbro775]

Hello-

When I set my Roku Ultra's (4802X, OS 14.5) wallpaper to Subaru National Parks Theme, along with my wallpaper changing, my screensaver changes to Subaru National Parks Theme, too.
 
If my screensaver is set to Subaru National Parks, when the display times out to the screensaver, I get a message that that 'images are loading', but then the screen just goes black-- there are never any screensaver images.

I've tried deleting and reinstalling both wallpaper and screensaver. And restarting at different times. It doesn't change.
Even the recent OS update didn't help.

I've switched to other themes for a while and gone back to Subaru National Parks and still have the same issues.
-- Changing my wallpaper also changes the screensaver.
-- The screensaver is broken.

Any advice is welcome.
Thanks.

[renojim]

I think Subaru stopped supporting that screensaver years ago.  The images are just plain gone.

[RokuEmmanuel-D]

Hey, @denbro775.

Thanks for sharing this!

Could you drop the Roku device info here so we can look into this more?

• Device ID and Serial Number ( It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)
• A photo of the error message.

We can't wait to hear back from you!

Roku Community Team

[denbro775]

Hello Emmanuel-D,

Device ID is S0DA22A798VT

Tracker ID is VT-127-759

This morning, when I turned my Roku on, a Subaru screensaver (maybe? same image as wallpaper) was stuck on the screen. I have the Roku aquarium chosen as my screensaver. I'm guessing it wasn't Subaru wallpaper because the Home Screen never appeared.

And then, I made the mistake of uninstalling the Subaru screensaver. My Subaru wallpaper was uninstalled along with it. And, now, I cannot find it listed in the available wallpapers. It was there yesterday when I uninstalled and reinstalled it a few times. 

Has the Subaru wallpaper been removed from the wallpaper listings? Or, how can I reinstall it?

Thanks.

[denbro775]

I didn't even know that there was a Subaru screensaver until I realized it had hijacked my regular screensaver.

I've been using the Subaru wallpaper for about a year, or so, with no issues.

[RokuEmmanuel-D]

Hey, @denbro775.

Thanks for sharing the details here!

We’ve shared your concern with the team so they can take a closer look. Let’s hang tight for more info from them and keep an eye out for updates!

We'll keep you posted.

Roku Community Team

[denbro775]

Thank you! 🙂