Features, settings & updates

[Country74]

Tv stuck in recovery mode help

[RokuJharra-Q]

@Country74 Hey there!

Thanks for letting us know about your Roku TV stuck on the Recovery mode screen. No worries, we’re here to help!

To get to the bottom of this, could you share more details with us?

• When did you start to experience the issue?
• Which Roku TV model is experiencing this issue?
• Did you receive the recent software update on Roku devices prior to this issue happening?

Providing these details will help us investigate the issue further. We look forward to your response.

Roku Community Team

[Country74]

I watch TV I came up need download software  than it restart now it stuck  in recovery mode I try everything 

[RokuJharra-Q]

@Country74 

Thanks for keeping us posted! 

To help us isolate the issue, could you provide us with additional details:

1. A photo of the screen where the issue occurred.
2. The serial number of the Roku Device
3. Have you tried connecting the Roku device to an alternative network, such as a mobile hotspot, to see if it makes a difference?

Please keep us posted with the requested information.

Thanks,
Roku Community Team

[Country74]

Serial number xo200035kpak 

[Country74]

I about ready throw it  whe. Go hit English and wifi password it say update than turn off goes right back same screen recovery mode 

[Country74]

It stuck on recovery mode  when hit English  and wifi password it restart than right back on same screen 

[RokuJohnB]

Hi @Country74,

Thanks for the follow-up.

We have forwarded your information to the team so they can investigate this problem further.

Your patience and understanding are much appreciated.

Roku Community Team