Features, settings & updates

[tomscot2]

I turned on my Roku Ultra today and it is only showing 10 of the 20 apps it was showing last night. If I go to the streaming store to add the app back the only option is Open App. I did a system restart and there was no change. My other devices do not have this problem.

Model 4802-X Roku Ultra
Device Id S0DA2277HYMV

[makaiguy · Accepted solution]

@tomscot2-

I don't know if this is your issue, but just in case ...

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid. These channels can be found and accessed via a channel search but this method is not very convenient.

This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.

Two methods have been reported as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid. Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
When in the Roku remote app on your mobile device:

• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.

• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

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VIA ROKU "CHANNEL INFO" SECRET SCREEN"
[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart

[Justin8davis]

Would live help on same. New to roku, bought a $4k stick and a 4k ultra. Have the exact same issue as above on both devices. My home page has become a moving target with different apps showing all the time. Have checked all updates, restarted all devices, every other instruction I can find seems to reference features and menu sections that must no longer exist.  My streaming experiment will die if wife has to search all day every day. Or at least my Roku’s will hit the recycle bin

[tomscot2]

@makaiguy

That worked. Of course, the big hassle is rearranging the tiles on 4 devices.