Features, settings & updates

[nilesh9]

Hi, 

Please help me with this issue, I am stuck at this for days now.

I have factory reset my ROKU ONN TV and as soon as I am trying to connect to the Wifi or Wired connection, it shows that connection was successful, BUT, immediately takes me to the Update Prompt box, where it throws me the Error Code 008.

I have tried restarting the device (both wifi and TV) and also factory resetting it, but no use of that as well.

Also, could someone please provide the latest software patch? Version - 11.5.0.4312?

Any help would deeply be appreciated!!  

[renojim]

You may be able to download the update from Roku | TV USB Updater .  The updates available there often lag behind what you can get with the TV's update function, so don't be surprised if the latest version isn't available.  You'll need the Roku model number (not the TV's model number) that's displayed under Settings->System->About.  You can also try connecting to an alternate network like your phone's hotspot to get the TV to update itself.

[nilesh9]

Hi,

I have tried both the options.

- The latest software is not available, I tried it the USB way, then it is asking me to have atleast this version - 11.5.0.4312 on my USB.

- I have tried connecting with a different network provider as well (Bell, Virgin, Chatr) but it didn't help.

Please advise.

[srijanaGautam]

Hi, I have the same problem how. How did you solve your problem?

[nilesh9 · Accepted solution]

Hey,

Just make sure to hold the reset button on your TV for a longer duration, like half a minute.

that will make sure it resets, and then you can either connect it to a wifi or I would suggest to connect with ethernet cable.

[srijanaGautam]

OMG! This worked. Thanks, Nilesh. 

[Wheats50]

I have tried resetting the tv including by holding the reset button for 30 seconds. Tried updating via wifi, my phone's hot spot and wired internet. And it will not update. It's a Onn Roku tv 

[RokuNimfa-C]

Hi @Wheats50, 

Welcome to the Roku Community. 

Let us help. To clarify, does your Roku TV require you to perform a software update? Are you able to access the home page of the TV? Do you receive the same error message or code? 

Please let us know any additional information you may have that would be helpful for our team looks into this problem.


Regards, 
Nimfa

[lolruko]

same problem here, 

[RokuJechealR]

Hi @lolruko,

Thanks for your first post in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce the issue so we can investigate further?

With more detailed information, we will be able to assist you further.

Best regards,

Chel