Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RW620
Binge Watcher

Screensaver won't engage, it tries but fails

Jump to solution

No matter if the TV is on the home screen or a channel, the screensaver starts to engage but then goes right back to the screen it was already on.  How can I make my screensaver work again?  I've tried several different ones to make sure it wasn't just one. 

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: Screensaver won't engage, it tries but fails

Jump to solution

@RW620

Thanks for the posts.

Do you have any external devices connected to the TV by any chance? If so, have you tried disconnecting all of the devices to see if that helps?

If you are still unable to resolve the issue, as a last resort, have you already tried to perform a factory reset on the Roku TV to see if that resolves the issue?

For more information about how to perform a factory reset, visit our Support page here: System restart or factory reset your Roku

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

28 REPLIES 28
DBDukes
Community Streaming Expert

Re: Screensaver won't engage, it tries but fails

Jump to solution

@RW620 

Troubleshooting to find a possible cause.

Set your screen saver timeout of 1 minute. Then go to the Roku Home Screen. Then take the batteries out of the remote. The screen save should kick in within a minute.

Does the issue still happen?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
RW620
Binge Watcher

Re: Screensaver won't engage, it tries but fails

Jump to solution

It didn't fix it. Smiley Sad

0 Kudos
renojim
Community Streaming Expert

Re: Screensaver won't engage, it tries but fails

Jump to solution

What happens if you try to preview a screensaver?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RW620
Binge Watcher

Re: Screensaver won't engage, it tries but fails

Jump to solution

It doesn't show up either.  

0 Kudos
renojim
Community Streaming Expert

Re: Screensaver won't engage, it tries but fails

Jump to solution

That's bizarre.  All screensavers do that?  Have you restarted your Roku from Settings->System or Settings->System->Power lately?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
makaiguy
Community Streaming Expert

Re: Screensaver won't engage, it tries but fails

Jump to solution

@RW620 -


@renojim wrote:

That's bizarre.  All screensavers do that?  Have you restarted your Roku from Settings->System or Settings->System->Power lately?


That was going to be my suggestion too. 

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.

Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power or if not there, under Settings > System

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and wait for it to restart.

(Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart. Use the above methods instead.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
RW620
Binge Watcher

Re: Screensaver won't engage, it tries but fails

Jump to solution

I have unplugged TV from power and even rebooted my internet router, no difference.  Every screen saver I've tried has given same results.

renojim
Community Streaming Expert

Re: Screensaver won't engage, it tries but fails

Jump to solution

@RW620, you still haven't said if you've restarted your Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
RW620
Binge Watcher

Re: Screensaver won't engage, it tries but fails

Jump to solution

Maybe I didn't make it clear, it's a Sharp Roku TV, there is nothing else to restart.

0 Kudos