Features, settings & updates

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @amitkattyan!

We appreciate you letting us know about the audio issue you're currently experiencing in Airplay and for performing all the possible troubleshooting steps to no avail. 

We'd be happy to coordinate this with the appropriate Roku team and find you the best resolution. With this being said, kindly provide us with a Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) so we can forward this to our team.

We'll be looking forward to your response.

Best regards,
Carly

[Livgriffith239]

Yep. Only way to get my hisense 65 inch roku tv to work is to do a network connectioj reset in the advanced settings In the roku settings. But then after im done screen sharing I have to literally reconnect my wifi. Absurd. This happens off and on. Worked two months ago for the first time in like 6 months. For about a month. Then all of a sudden nobody's phone will pull up the TV when trying to use smart view from our brand new z flip 5 or s24. It's so frustrating I absolutely can't stand roku. 

[amitkattyan]

I don’t find tracking Id and I think I have provided device Id.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @amitkattyan!

We appreciate you for providing us with a precise elaboration of your concern about the issues you've been having with screen sharing and we sincerely apologize for any inconvenience this may have caused you. 

In this case, when you are using the screen-sharing feature, have you tried to disable (turn off) the Bluetooth on your mobile phone? If so and the issue persists, kindly provide us with the following details below so we can include your device in the process of investigation and correction:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Model and OS version of the smart phone device you are trying to screen mirror from.

We'll be anticipating your response as we are more than eager to help you resolve this. 

Best regards,
Carly

[RokuCarly]

Thank you for letting us know, @amitkattyan.

This is acknowledged and we will make sure to forward this to the appropriate Roku team for further review and correction. 

Once again, your patience and understanding are highly appreciated. 

Best regards,
Carly

[HisenseSUX]

I read all 6 pages and there was not one fix. I have tried all the steps. 
Then you step in and ask for information and do nothing. 
Don't welcome me to this community after scamming me i to buying a garbage tv that does not work. So go ahead and piss on my neck and tell me it is raining, because it seems like you have no idea what you are doing and are quite incompetent and inadequately trained. 

50R6+

HARDWARE C222X

SOFTWARE 14.0

DEVICE ID SO73HOA6G8LS

I am sure you will do nothing and I will have to buy a non hisense roku tv. smdh

[HisenseSUX]

The serial and model number are different on the back, black sticker. 

S/N:50G2036GJH01513

Model number 

50RGE3

ОСТ 26,2020

[HisenseSUX]

 

[HisenseSUX]

I guess I will be buying a new tv. There is ZERO chance I will be buying a roku tv. The issues are glaring and roku does not care at all. This issue goes back a few years and is still occurring. 

Roku obviously does not care about providing a quality product. 
I was scammed. Oh well. 

[BellaDeliani]