Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen Mirroring And Airplay Have Never Worked On My Supported Device - Help

I have had a Roku Ultra 4K model 4670RW for well over a year. Screen mirroring and Airplay have NEVER worked on it. I have tried every solution I have ever found on the internet. I finally gave up today and factory reset it. After factory resetting I now have to sign back in to almost 100 apps and I STILL don't have screen mirroring capability. I am extremely tech savvy (I'm in IT) and I can't for the life of me figure what the problem is. I have:

Switched bands on my wifi

Reset the network connection

Made sure the firewall was turned off

Double checked the devices were on the same network

Restarted devices numerous times

Cycled the modem and router

And many other things until I finally did a factory reset today.

I am at my wit's end and am ready to smash this Roku with a hammer and honestly... I probably will if this isn't resolved in the next couple days and will never touch another Roku device. Please help me figure this out.


0 Kudos
Retired Moderator

Re: Screen Mirroring And Airplay Have Never Worked On My Supported Device - Help


Thanks for the post.

We would be more than happy to look further into this issue for you, but need more details. Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to investigate and assist you further.


Danny R.
Roku Community Moderator
0 Kudos