Features, settings & updates

[Aendil]

So yesterday, I say on the tv a Roku add for $30 off of Roku Ultra. I chose the option to send it by an email.

I received the email. 

When I opened it to buy, it was not active and charged me a regular price of $99.

When announcing promotion, shouldn't you first make sure you have the stock? 

[makaiguy]

@Aendil-

Personally I'd be complaining via the Account-Billing Support page at https://support.roku.com/contactus/. Choose the option for "Account, payments & subscriptions".

[Aendil]

Thanks, but there is no Account-Billing Support there.

Only those:

• Question about a charge
• Question about a subscription
• Change my email, password, PIN or payment method
• A different account issue

I'd personally say, don't worry about it. 

[RokuERey]

Hi @Aendil,

Thanks for the post, and for letting us know about this.

We'd like to take a closer look into it. Could you share with us the PM with the email received?

Keep us posted,

Thanks,

Rey