Unfamiliar with your specific problem, seems unsupported on the streaming devices, but working on it. From the IgniteTV app forums...
If you search around their forum a bit, maybe their members have some ideas or newer updates.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102