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TaintedHarley
Reel Rookie

Roku won’t boot all the way up

I can’t get my roku express to boot all the way up. It’ll give me the little dancing logo in the beginning, then when it’s supposed to go to the home menu it just turns itself off. I can’t get into the settings menu or anything. Help!!!

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Roku won’t boot all the way up

How are you powering it?  Is it connected to your TV's USB port or did you get a USB power adapter with it that you should be using?

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TaintedHarley
Reel Rookie

Re: Roku won’t boot all the way up

It’s connected with the HDMI and plugged into the wall. Like I’ve always had it. I just moved so I’m plugging it in at my new place. Can’t get it to boot all the way. 

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renojim
Community Streaming Expert

Re: Roku won’t boot all the way up

I would make sure the little USB power adapter is the right one since all of those little blocks look the same.  See if it has "Roku" on it somewhere or look at the fine print and make sure it says something like "Output:  5V 1A" (or 1000mA).  If that all checks out then the next thing is probably a factory reset (usually the last resort).  With the power connected use a paperclip or something similar to press and hold the reset button for no less than 30 seconds while ignoring anything that may appear onscreen.

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TaintedHarley
Reel Rookie

Re: Roku won’t boot all the way up

Ok I’ll look at that. Thank you for the suggestion and help 

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