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MSM13
Reel Rookie

Roku ultra device serial number not same as on line s/n in my account

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My new Roku Ultra serial number on unit IS NOT the same as registered device on my Roku online account ??

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renojim
Community Streaming Expert

Re: Roku ultra device serial number not same as on line s/n in my account

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For reasons only Roku can fathom, Roku devices have two unique numbers and at times they're both referred to as "serial numbers".  Check under Settings->System->About and you should see both numbers listed as "Serial number" and "Device ID".  One of those should match what shows up under your linked devices.

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6 REPLIES 6
RokuNimfa-C
Retired Moderator

Re: Roku ultra device serial number not same as on line s/n in my account

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Hi @MSM13

Thanks for reaching out to the Roku Community.

We will go through these details with you. Can you let us know if you obtained your Roku device serial number from the device itself or from the Roku device setting menu? We recommend going to Settings > System > About, as you can find the device's serial number and associated Roku account email address on this page.

After verifying the email address associated with your Roku device, please try logging into your Roku account again. Once logged in, scroll down to the "My linked devices" section and locate your device to verify that it is listed there.

Keep us posted on what you find out. 


Regards,
Nimfa

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renojim
Community Streaming Expert

Re: Roku ultra device serial number not same as on line s/n in my account

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For reasons only Roku can fathom, Roku devices have two unique numbers and at times they're both referred to as "serial numbers".  Check under Settings->System->About and you should see both numbers listed as "Serial number" and "Device ID".  One of those should match what shows up under your linked devices.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
MSM13
Reel Rookie

Re: Roku ultra device serial number not same as on line s/n in my account

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First s/n I noted was from the device itself ( purchased from Amazon ) , second was on my account registration online info.

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MSM13
Reel Rookie

Re: Roku ultra device serial number not same as on line s/n in my account

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THANK YOU …

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EJ4
Newbie

Re: Roku ultra device serial number not same as on line s/n in my account

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Do you need to get to "settings > system > about" from the TV? I don't see those options on the web.

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renojim
Community Streaming Expert

Re: Roku ultra device serial number not same as on line s/n in my account

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@EJ4, yes.  Press Home on your Roku remote a few times and you'll see the menu on the left of the screen.  Select "Settings", press OK,  select "System", press OK, select "About", press OK.

To see the devices linked to your Roku account online, go to https://my.roku.com and scroll down to "My streaming devices & TVs".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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