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Roku remote issue with private listening using headphones

My sister is hard of hearing. I paired an old Roku remote with audio plug for headphones to the Roku stream bar. This works great if she is streaming. However if she is watching over the air channels the sound does not come through which is absolutely crazy if it is a sound bar for the tv.

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Community Moderator
Community Moderator

Re: Streambar does NOT support bluetooth headphones

Hi @nms1,

Welcome to the Roku Community!

Thanks for reaching us regarding the issue with private listening using your headphones. We will work with you to know what went wrong so we can assist you further and fix the issue. 

As a first step, we recommend reviewing the suggestions for determining the issue with private listening using a headphone: How to use headphones with your Roku® voice remote for private listening | Official Roku Support

If none of the suggestions resolved the issue, please reach back and we will be able to assist you further.

Best regards,

Mary F.
Roku Community Moderator
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