My Roku is stuck on the jumping Roku homescreen. So I tried to hold the reset button down for 20 seconds to do a factory reset but after a few seconds it just starts up again and is still stuck on that jumping Roku screen. Anyone know how to fix this?
I also tried to reset with the remote 5 home screen button, 1 up button, 2 reverse and 2 fast forward ....and that doesn't work either.
Do you have a model with a SD card slot? If you have an SC card inserted, try removing it. An SD card that has gotten corrupted can prevent a Roku from advancing beyond the bouncing R-O-K-O letters startup screen.
For a Factory Reset, the reset button has to be depressed for at least 30 seconds.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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