Features, settings & updates

[Citycowboy87]

I have a roku express it's stuck on the bouncing roku screen amd it won't soft or hard rest at all ifk what you do

[RokuMary-F]

Hi @Citycowboy87,

Thanks for posting in the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. How are you powering your Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Please be noted that one of the crucial troubleshooting steps to see if you can get past the bouncing Roku logo screen is to try performing a factory reset on the device.

As a last resort, if you are still experiencing an issue, we would recommend disconnecting your wireless network, then rebooting your Roku device to see if your Roku device is experiencing the same issue. Once the device is getting past the bouncing logo screen, try reconnecting your wireless network.

Please try doing these steps and see if it helps with what you're experiencing.


Best regards,
Mary