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QueenofHearts
Newbie
‎07-26-2022 05:13 PM

Roku Ultra not loading home screen

My Roku Ultra powers on but doesn't move past the animated "Roku" page.  I've done a total reset several times.  During one reset, I also reset my cable modem.  No change in my Roku device -- still can't move beyond the "Roku" animation, never arrive at the home page.  What else can I do?  Device SN is YJ006J850708.  Thank you

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makaiguy
Community Streaming Expert
‎07-26-2022 10:51 PM

Re: Roku Ultra not loading home screen

@QueenofHearts-

Does your Ultra have an SD memory card installed?  A corrupted card can have the  effect you described.  Removing the SD card may allow your Roku to complete its login.

Try formatting the card in your computer, if it has a card reader that can handle SD cards.   After formatting, see if the Roku will detect and reformat the card successfully. 

Also, see if this post helps: https://community.roku.com/t5/Remotes-Accessories/Added-SD-Card-Remote-no-longer-works/m-p/646676#M1... 

Windows instructions, don't know what would differ on other systems: Do a slow (i.e. not "fast") format of the card via your computer. Select FAT32 and select it to use the default allocation size.

 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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