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yort
Roku Guru

Roku TV Not Detecting USB Drive After Last Update

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My Sharp Roku TV will no longer detect ANY USB device after last software update?

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atc98092
Community Streaming Expert

Re: Roku TV Not Detecting USB Drive After Last Update

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Roku released a new OS version a couple of days ago that appears to have fixed the issue. It might take a bit longer for the TVs to get OS updates, as they all require slightly different versions of the OS, depending on who built the TV.

Dan

Roku Community Streaming Expert

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7 REPLIES 7
Drae
Binge Watcher

Re: Roku TV Not Detecting USB Drive After Last Update

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I have the same issue after the last update.  There is another thread or two about this.  It affects the  Roku 3 (I think that is the correct device).  I have seen no response from Roku on any of the threads that I have found.  It has been days and I am tired of waiting for a fix.

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yort
Roku Guru

Re: Roku TV Not Detecting USB Drive After Last Update

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Can we get an update from Roku as to when this might be fixed?

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atc98092
Community Streaming Expert

Re: Roku TV Not Detecting USB Drive After Last Update

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The OS 11 update seems to have broken USB data functionality for some older devices. Newer devices are working fine. This is the first I've heard of any Roku TV having an issue, through. I'm tagging @RokuKariza-D and @RokuDanny-R  for their awareness. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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yort
Roku Guru

Re: Roku TV Not Detecting USB Drive After Last Update

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Thanks.

I bought this TV a few years ago:

Roku TV: 5318X

Sharp Model: LC-50LB481U

Serial Number: 2N0050326125

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RokuDanny-R
Retired Moderator

Re: Roku TV Not Detecting USB Drive After Last Update

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@yort

Thanks for the post.

Can you please provide us with your Roku device OS that you are currently running?

Please keep us posted and we will be able to assist you further.


Thanks,
Dany

Danny R.
Roku Community Moderator
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atc98092
Community Streaming Expert

Re: Roku TV Not Detecting USB Drive After Last Update

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Roku released a new OS version a couple of days ago that appears to have fixed the issue. It might take a bit longer for the TVs to get OS updates, as they all require slightly different versions of the OS, depending on who built the TV.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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yort
Roku Guru

Re: Roku TV Not Detecting USB Drive After Last Update

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I manually updated my OS to 11.0.0 4184...now everything works fine. Thanks

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