This issue has been cross posted on Reddit: https://www.reddit.com/r/Roku/comments/11jrx80/roku_appears_to_now_require_continuous_upgrades/
Roku appears to now require continuous upgrades or they will permanently block devices from upgrading ever again.
I have an 3800X and it fails to load anything after “Software update” and “Checking for new software.” Per the instructions, I tried rebooting modem, rebooting router, using hotspot, trying different WiFi at a different location, factory resetting device several times, and it always freezes when attempting to upgrade. Here is a support thread created by a different user with more info:
Software version I am on now is 220.127.116.1106 and the current version is around 11.5
The issue appears when upgrading from 9.2.0 (or older version) to the current version. Developers failed to include an upgrade path from an older version to the latest version resulting in updates no longer being supported on this device. This is an unannounced discontinuation of a currently supported product.
In researching this issue a bit more, Roku groups products by their manufacturing status - https://developer.roku.com/docs/specs/hardware.md
Current: Roku is currently manufacturing these products and they are fully supported.
Updatable: Roku no longer manufactures these products, but they can still be updated with the latest Roku OS.
Legacy: Roku has discontinued these models, and they cannot support newer versions of the Roku OS.
The 3800X is listed under "Updatable."
Without an update path from older versions to current versions, the product is misrepresented as being capable of running the latest version of the software.
Unless Roku states no software updates will be issued to products out of warranty, this is not a warranty issue. It's a bug with the upgrade path from older versions to current version.
The fact its being treated like a warranty issue (as reported by several users in the thread) is shameful and harmful to our trust in Roku.
What if Apple or Google designed their software updates to intentionally deny ALL FUTURE UPGRADES to users who skip the installation of iterative OS versions?
Would that also be considered "out of warranty" for phones older than 1 year?
This casts a dark shadow over Roku and needs to be corrected.