Features, settings & updates

[adwissler]

To Whom It May Concern:

My name is Andrew Wissler.  When I try to link Roku Photostreams and Google Photos, the spot where the pictures would show up on the Roku Photostreams website shows up with the path of the photo, and on the Roku itself, the albums link, bit the pictures show up as blank.  Also on the Screensaver, instead of the pictures showing, it shows the Roku Photostreams startup slide.  I was wondering if this could be fixed.

Thank you very much.

[Sbedwell]

Also having this issue hoping for a fix soon.

need the Google and Roku apps to be more compatible all the photos in my albums have a ? thumbnail not a photo

[devnull26]

Same issue 😪 

[matneym]

Same issue. It has been working intermittently but as of yesterday Photo Streams won't load. During troubleshooting I went to the Photo Streams website and it won't display the images from Google in there either. Something must have changed with Google and now they don't talk to each other properly.  

[wt0dx]

Having the same problem.  Is anyone at Roku looking into this issue?

[Mjmooon]

Same issue. Photo streams screen keeps flashing but won't show and photos from linked album

[gerrygr1]

In case Roku hasn't gotten the message, same here.

[JamesMLV]

I'm also having the same problem. I tried to dig into it a bit and can see from Roku's website that it's hitting a rate limit on the google service to retrieve the photos (from the google response: 429. That’s an error. The rate limit for this service has been exceeded."

So Roku needs to fix their connection through to Google.

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue here in the Roku Community!

We understand that the photos on Google won't show when using the photostream. No worries; we're here to monitor this. 

Before proceeding, could you give us your device details to gain more visibility of the issue?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Short video or photo of the incident.

We are eager to get you back on streaming. Please help us supply all the needed information to foster the investigation process. 

Please keep us posted. 

All the best,
Emman

[gerrygr1]

Thx.  Looks like it's fixed.   It's now working on my two Premiers and I can see the pictures in my Roku profile