Features, settings & updates

[RokuMary-F]

Hi @e-agapiou,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? How long has the issue been occurring? What troubleshooting steps have you taken so far to try to resolve the issue? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

[RokuMary-F]

Hi @chrishawks,

Thanks for letting us know all that you've done! Appreciate the troubleshooting steps you've done so far.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary

[chrishawks]

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@RokuMary-F wrote:

Hi @chrishawks,

Thanks for letting us know all that you've done! Appreciate the troubleshooting steps you've done so far.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary

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The issue still exists. My model is 2 XS and the serial number is 13C1CU193485.

[RokuKariza-D]

@chrishawks

Appreciate the response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza