Features, settings & updates

[rrolando]

I've just bought a brand new Roku Express 4k at Wallmart, Model 3940, running on Version 10.5.0 and I'm having issues setting it up to work with AirPlay.

From what I've research it should be a setting that needs to be enabled, but the option is not listed under settings, even though it says it compatible with AirPlay on the very Roku box, I can't figure out how to make it work, also tried forcing an update on Roku, but it says that aren't any updates available.

Anyone else having this issue?

[DBDukes]

@rrolando 

It's enabled by default.

But you can go to Settings > Apple AirPlay and HomeKit.

[MilesT]

If newly bought/setup, device may need to get a software update before Airplay etc enables.

May take a day or two, even if manually requesting updates on system menu

[rrolando]

Hey @DBDukes, yeah the issue is that this option, "Apple AirPlay and Homekit" does not even show under "Settings" for me. It's missing this option from the Settings menu, and can't figure out why.

[rrolando]

@MilesT yeah, it's newly bought, and I've set it up yesterday. So, I'll wait a couple days to see if an update is available and see if the Apple Airplay option comes up under the Settings menu. Thanks for the tip.

[RokuDanny-R]

@rrolando

Thanks for the post.

If you are still unable to see Airplay and Homekit in Settings of your Roku device, can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
-screenshot of Settings that shows that Airplay and Homekit are missing

Once we have this information, we will be able to assist you further.

Thanks,
Danny

[rrolando]

Hi @RokuDanny-R,

I'm still having issues. Can you help?

Here is the info requested:

Roku device model: 3940RW - Roku Express 4k

Serial number: X01600EN8R80

Device ID: S07R21AN8R80

Software OS/version: 10.5.0 build 4208-CR

Steps to reproduce the issue:

1. When I go to Settings
2. There are no "Airplay and Homekit" option under the menu. Only options available are:
   • Network
   • Remotes & devices
   • Theme
   • Display type
   • Captions
   • Audio
   • Home Screen
   • Payment method
   • Privacy
   • System
3. On iPhone and mac OS devices the Roku does not show as an AirPlay option.

Screenshot of Settings that shows that Airplay and Homekit are missing:

[RokuDanny-R]

@rrolando

Thanks for the post and providing us with the information we have requested.

I have passed your concerns and information to the appropriate Roku team to investigate further.

Thanks,
Danny

[rrolando]

Thank you @RokuDanny-R!

Waiting on your feedback when the issue is supposed to be fixed.

Best,

Rafael

[RokuDanny-R]

@rrolando

Thanks for your patience while we investigate this issue. 

We would recommend checking for a manual OS update on your Roku device to see if you are able to see Airplay in Settings after.

For more information about how to check for a manual update, visit our Support page here: Update the software on your Roku

Please keep us posted what you find out.

Thanks,
Danny