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zcyost
Newbie

Roku Channel close captioning bug

I am posting to report a bug with the Roku Channel. I am not looking for help or tech support.

In the Eureka episode "Bad to the Drone", the close captioning has the word "DEMO" inserted all over the place at random points during the dialog. This looks like a defect in the close captioning software or data. I tried to attach a screenshot but the image attachment feature on this web form is also broken.

Just to be clear, I do not plan to follow up on this post. I hope that Roku will read this and fix the issue. If you need any additional information for your troubleshooting, please reply by email.

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3 REPLIES 3
DBDukes
Community Streaming Expert

Re: Roku Channel close captioning bug

Hey, @RokuDanny-R , @RokuMary-F , @RokuKariza-D : Confirming the issue:

eureka-bug.jpg

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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overtimeman
Roku Guru

Re: Roku Channel close captioning bug

I know sometimes the closed captions are out of sync with the picture.Usually a reset clears it up.Not the factory reset but the soft reset found in the menu options.

I used to have a life before Roku!
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RokuDanny-R
Retired Moderator

Re: Roku Channel close captioning bug

@zcyost @DBDukes 

Thanks for the posts and information.

I have passed along your concerns and the information to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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