Features, settings & updates

[RokuEmmanuel-D]

Thanks for keeping us posted, @Dvburnsii!

Have you tried rebooting your Router when the lag is starting to occur? Sometimes, Airplay issues can be caused by a slow internet connection, and restarting it might resolve the problem you're currently experiencing with Airplay. 

In the meantime, to ensure your device is up and running smoothly, reboot it to restore its normal performance and clear the cache causing the continuous, intermittent, and brief lags you are experiencing. 

Let us know if you need more help. We're here to assist. 

Best,
Emman

[Dvburnsii]

@RokuEmmanuel-D 

I have tried these steps multiple times since beginning this discussion with you and they have not helped. I have also been monitoring the internet speed throughout the day during this process and it is never below 150mb/s while normally above 300mb/s. I am on a high-speed internet package. I can also view my signal strength from my iPhone, my Roku, my TV, and the router and all are in good standing. So if you are telling me what is happening is due to the connection then all that is left that is unaccounted for would be some type of interference, I am guessing, or what? What are your thoughts?

[Dvburnsii]

@RokuEmmanuel-D 

I have tried these steps multiple times since beginning this discussion with you and they have not helped. I have also been monitoring the internet speed throughout the day during this process and it is never below 150mb/s while normally above 300mb/s. I am on a high-speed internet package. I can also view my signal strength from my iPhone, my Roku, my TV, and the router and all are in good standing. So if you are telling me what is happening is due to the connection then all that is left that is unaccounted for would be some type of interference, I am guessing, or what? What are your thoughts?

[Dvburnsii]

@RokuEmmanuel-D 

An update on one of my previous replies about shows appearing in my Roku watch history that I do not watch-

Over and over again I would delete them from my watch history and they would continue to reappear so I decided to just delete the app from my Roku which resolved the issue. However, if I scroll down on the Home Screen to “What to Watch,” the second row that displays “Your Apps,” the deleted app remains on the list.

[RokuEmmanuel-D]

Hi, @Dvburnsii.

Thanks for the update. We really appreciate it. 

This seems odd, and we would like to take a closer look at it. Could you please provide your device details and the device that experienced the problem?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Looking forward to your response. 

Thanks,
The Roku Community Team

[Dvburnsii]

@RokuEmmanuel-D 

So to preface, everything in this thread is all in regard to the same Roku unit, the original information I provided you. Although, I am happy to continue to provide this information as many times as necessary.

Roku Device Model: 3941RW2 - Roku Express 4K+
Serial Number: X022009M56EM

Device ID: S0HCK2AM56EM
Software Version: 14.1.4 Build 7709

Tracker ID: EM-022-961

Thank you for your continued assistance.

[RokuEmmanuel-D]

Thanks for keeping in touch, @Dvburnsii!

That's not a problem at all. Rest assured that we'll pass this on to the appropriate team for review and let you know if there is any progress. 

Thank you so much for your continued participation here in the Roku Community!

Best,
The Roku Community Team

[Dvburnsii]

@RokuEmmanuel-D 

An update to my previous posts regarding my ‘continued watching’ suggestions being inaccurate or inconsistent. The only application I am noticing this problem with is ‘Direct TV’ stream. A show called ‘Home Town’ appears in my ‘continue watching’ history every single time I use the ‘Direct TV’ app. If I delete the show from my Roku menu, open Direct TV to any channel, then return to my Roku home menu, the show ‘Home Town’ appears in my history. Also, any show I actually do watch in ‘Direct TV’ does NOT show up in my ‘continue watching’ history.

[RokuEmmanuel-D]

Thanks for the update, @Dvburnsii!

No worries; we'll have the team look into this issue. But for now, while waiting for the team's response, it would also be best to contact Direct TV customer support for additional assistance, as it seems to be a content issue with the app. 

We'll keep you posted!

Best,
The Roku Community Team