Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mustangs27
Newbie

Removing an existing account from Roku

I have a Roku that has someone else's existing account, I want to change it to mine, I dont see any way to log out of existing account so i can connect this decvice to my new account that i just opend. Can someone help me, Roku is useless when it comes to assiting their customers so maybe a use out there can help me, Im not very techy and can use the help

0 Kudos
3 REPLIES 3
Strega
Roku Guru

Re: Removing an existing account from Roku

You can do this with a factory reset.

0 Kudos
Mustangs27
Newbie

Re: Removing an existing account from Roku

Is that the only way, do I then have to reinstall all of my apps

0 Kudos
Strega
Roku Guru

Re: Removing an existing account from Roku

Right now I think "your apps" are really "his apps".  Once you factory reset and connect it to your own account, it should download "your apps".