Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jimvb
Reel Rookie

Region viewing changed from Va to South Carolina

Network live channels changed from Virginia Beach market to Greenville SC market….nbc live, paramount plus live and the weather channel…how you change the device back to the proper region?

0 Kudos
7 REPLIES 7
DBDukes
Community Streaming Expert

Re: Region viewing changed from Va to South Carolina

@Jimvb 

Which Roku device are you using? Roku model number may help. Settings > System > About

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Jimvb
Reel Rookie

Re: Region viewing changed from Va to South Carolina

3810X - Streaming Stick

0 Kudos
DBDukes
Community Streaming Expert

Re: Region viewing changed from Va to South Carolina

@Jimvb 

On Roku TVs, you can set the ZIP code which effectively sets the location for the overall device. On the Roku Streaming Stick+ (your device) or other standard Roku devices, you don't do that.

Either the service you're using will have a place for the location (within the app or more likely within the Web interface) or it picks it up from your network setup and ISP. A VPN can cause different locations to show. But that's not a Roku device setting causing the issue.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Jimvb
Reel Rookie

Re: Region viewing changed from Va to South Carolina

I have two Roku devices and two fire sticks using the same internet. The fire sticks were not affected. Up until a week ago the Roku devices were bringing in the proper region. Not sure what changed. You say there’s a way to update the zip code on the Roku devices?

0 Kudos
DBDukes
Community Streaming Expert

Re: Region viewing changed from Va to South Carolina


@Jimvb wrote:

... You say there’s a way to update the zip code on the Roku devices?


On Roku TV devices. Not standard Roku devices.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Jimvb
Reel Rookie

Re: Region viewing changed from Va to South Carolina

Thanks for your reply. I was able to correct the problem on paramount plus and other apps with the exception of NBC live feed through my cable subscription which still gives me the SC NBC afflillite. Oh well. 

0 Kudos
makaiguy
Community Streaming Expert

Re: Region viewing changed from Va to South Carolina

@Jimvb-

Roku devices have no provisions for receiving live over-the-air broadcasts. (Roku TVs with Roku capability built in DO have antenna inputs for this purpose.)  So any local broadcasts received on a Roku device must be streamed via one of the streaming channel apps that carry local channels (YouTube TV, fubu, Hulu + Live TV, etc.). It is that channel app that determines which locality's stations you get.

Some (all?) of these channel apps determine your location by the IP number assigned to you by your internet provider. If your internet provider assigns or changes your IP number to one attached to one of its servers located in a different area, that could change the local stations you are provided.

You can use a website like https://www.iplocation.net/ to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, contact your internet provider and ask to be reassigned an IP in your area.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.