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calliopie
Reel Rookie

Re: Any way to report missing search results?

I'm having the same problem with missing search results. If I search for the director Lucio Fulci, no results are returned. If I search for a film title directed by Fulci, there are search results. Since I used to follow him in My Feed, I know he should show up by name in the search. It is far easier to search for a specific person than go to IMDB, look up their titles, and then search by title in Roku.

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3 REPLIES 3
RokuNimfa-C
Retired Moderator

Re: Any way to report missing search results?

Hi @calliopie,

Thanks for your post. 

Could you try searching another director's name and see if there's any difference? Send us as well the serial number and the software version of your Roku device. These can be all found in Settings > System > About

Keep us posted we'd like to take a closer look at this!


Regards,
Nimfa

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calliopie
Reel Rookie

Re: Any way to report missing search results?

No search results for Mario Bava or Umberto Lenzi either.

Serial number YJ004K031252, software version 11.0.0 build 4193-46

thanks

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RokuMary-F
Community Moderator
Community Moderator

Re: Any way to report missing search results?

Hi @calliopie,

Thanks for following up.

Can you please provide more examples of the directors you are seeing the issue?

We also recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.
Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now
For more information about how to check for a manual update, visit our Support page here: How to update the software on your Roku TV™ or Roku® streaming player | Official Roku Support

Please keep us posted and we will continue assisting you from there.


Best regards,
Mary

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