Features, settings & updates

[kris23]

Same issue here as well.  Started sometime in December 2024.  Really hope this gets resolved as this was one of my favorite features of Roku.

[RokuEmmanuel-D]

Hi, @fourteenacross!

Thanks for providing the information. I'll make sure to pass this along to the team for review and investigation. 

We really appreciate your cooperation and understanding as we work to resolve the issue. 

Best,
The Roku Community Team

[RokuEmmanuel-D]

Welcome, @kris23.

Great to see you here in the Roku Community Team!

I understand that you're also experiencing an issue with Photo Streams. 

To help us investigate further, could you also provide the requested information above this thread? 

Looking forward to hearing from you soon. 

Best,
The Roku Community Team

[Dannybanani]

Hello, I am also experiencing this issue since December. I have a Westinghouse roku TV wr43ux4210 serial number is x01200p7ujmk device ID s14rd457ujmk software version is 14.1 photo stream version 1.57

Thank you for looking into this matter 

[RokuEmmanuel-D]

Welcome, @Dannybanani.

Glad to see you here in the Roku Community!

Thanks for informing us about your experience with the Photo Streams on your Roku. 

We appreciate your effort to provide your device details, and are more than happy to pass this along to the team for further investigation.

We'll keep this thread posted!

Best,
The Roku Community Team

[trinamick]

I have this same problem. The screensaver will only cycle a portion of the photos from the stream. Out of 305 photos in one stream, about 30 will actually show up. I have followed the instructions to no avail. Sometimes I will switch it off and restart and still have the same problem, but it will be 25-30 different photos it cycles through that day. It is never the full catalog of photos included in that stream.

[Drewdad]

75S431

X00000UXNPDW

14.1

[RokuEmmanuel-D]

Hey there, @trinamick.

Great to have you here in the Roku Community!

Thanks for reporting this here. We understand that you're also having this issue with Photo Stream, and we'd like to be able to assist. 

To help us investigate further, could you please supply the following information, requested above this thread? 

Looking forward to hearing from you soon!

Best,
The Roku Community Team

[RokuEmmanuel-D]

Thanks for the follow-up, @Drewdad!

Thank you for providing this information. We will share it with the team for further review and investigation.

We will also get this thread updated on any progress. Please stay tuned!

Best,
The Roku Community Team

[Drewdad]

But I feel like you know what the issue is as this is a frequent topic over the last a several years…