Features, settings & updates

[hollond35]

I have a Roku Premiere, and recently have noticed that the screensaver starts dropping sections of it after a bit of time (at least 20 minutes). It is set to the Space screensaver, and eventually if left alone it will go black except for the button prompt to load a channel or show.

[RokuERey]

Hi @hollond35

A warm welcome here in the Roku community!

We'd like to know how we can help. Could you provide us with more details about the issue you're seeing? Please let us know any additional information you may have that would be helpful for our team to look into further.

• What is the OS version of your Roku device?
• What is your device's serial number?
• tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Could you provide a video clip of the issue you're experiencing?

We're looking forward to your response.

Regards,

Rey