I have 3 roku sticks that we've used for years, and have purchased the Express. Logged into our account with it and it will only give me 3 HBO channels. It doesn't "see" any of my other channels, display the guide (only for those 3 channels) and doesn't see my saved content. On top of that, I cannot contact a living person via phone or chat to help me fix this. Am I doing something wrong? We are in our 60's so be kind. Thank you in advance.