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robgadget
Binge Watcher

Only audio with "album art" when using AirPlay

When trying to stream video from an app on my iPhone with iOS 15, I get the same issue as mentioned on https://community.firecore.com/t/airplay-to-roku-is-audio-only/23464: there is a preview picture, like album art when playing music, and there is sound, but no video. This is on Roku Express 4k.

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Only audio with "album art" when using AirPlay

@robgadget

Thanks for the post.

We would be more than happy to investigate the issue further, but will need more detailed information. can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-mobile device brand, model and OS version
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
-screenshot of what is shown on screen so we can better understand the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate.


Thanks,
Danny

Danny R.
Roku Community Moderator
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